PLEASE READ THESE TERMS OF USE (“TERMS”) CAREFULLY BEFORE USING ANY OF THE COMPASS (or
Compass Corporate Affiliates) WEBSITES, MOBILE/TABLET APPLICATIONS, CUSTOMER PROGRAMS,
STORED FUEL CARDS AND OTHER ONLINE PROGRAMS, OR THE MATERIALS, SOFTWARE AND CONTENT
AVAILABLE IN OR THROUGH THEM (ALTOGETHER, “SERVICES”).
BY DOWNLOADING, ACCESSING, OR OTHERWISE USING ANY OF THE SERVICES, YOU AFFIRM THAT YOU
ARE ABLE AND LEGALLY COMPETENT TO ACCEPT AND AGREE TO THESE TERMS AND OUR PRIVACY
POLICY. IF YOU DO NOT AGREE TO ANY OF THESE TERMS, THEN PLEASE DO NOT ACCESS OR USE ANY
OF THE SERVICES.
These Terms constitute an agreement between Compass Holding, LLC, Inc. and its corporate affiliates (collectively,
“Compass” or “we” or “us”) and you. We recommend that you print out a copy of these Terms for your records.
PLEASE NOTE THAT THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN
US AND YOU AND LIMIT OUR LIABILITY TO YOU.
1. Additional Terms. Certain services offered by through the Services, including mobile applications, loyalty
programs, sweepstakes and other prize promotions, may be governed by additional terms and conditions presented in
conjunction with them. You must agree to the additional terms before using such services. These Terms and any
additional terms will apply equally. In the event of an irreconcilable inconsistency between any additional terms and
these Terms, the additional terms will prevail.
2. Changes to Terms. We may change these Terms so please check back from time to time. If we make material
changes to these Terms, we will inform you in advance by posting a notice within the Services. If you are a registered
user or are on our electronic mailing list, we may also notify you of such material changes via email. We may ask you
to affirmatively accept changes to these Terms at the time of your next account login, access or use of the Services.
By continuing to use the Services after such notice and/or acceptance, you agree to be bound by these Terms as
modified. All changes are effective when we post them and apply to your access and use of the Services
thereafter. Changes to the Dispute Resolution provisions (Section 19 below) do not apply to any dispute for which you
or we have actual notice prior to the date that the revised Terms are effective.
3. Users and Accounts. The Services are not intended for use by anyone under age eighteen (18). YOU MUST
BE AT LEAST AGE 18 TO ACCESS AND USE THE SERVICES. By accessing, using and/or submitting information to or
through the Services, you represent that you are at least age 18. Anyone under the age 18 may only use the Services
under the supervision of his/her parent or a legal guardian. IF YOU ARE A PARENT/LEGAL GUARDIAN AND YOU
PROVIDE YOUR CONSENT TO YOUR TEENAGER'S ACCESS TO AND USE OF THE SERVICES, YOU AGREE TO BE BOUND
BY THESE TERMS. Parental control protections (such as computer hardware, software or filtering services) are
commercially available that may assist you in limiting access to material that is harmful to minors.
You may need to create and register an account in order to use certain Services. In creating an account, you agree to:
create only one account; provide honest, accurate, current and complete information regarding yourself; keep your
information updated and accurate; keep your account password private and not share it with others; and notify
Compass if you discover or suspect that your account has been hacked or its security breached.
You also agree to take responsibility for all activities on or under any account registered to you and you accept all risks
for any unauthorized use of your account.
You are responsible for providing the equipment and services that you need to access and use the Services. We do not
guarantee that the Services are accessible on any particular equipment or device or with any particular software or
service plan.
We reserve the right, without notice and in our sole discretion at any time, to terminate your right to access and use
the Services or any component of them and to block or prevent future access to and use of the Services and to delete
your account and any related information. Any obligation or liability incurred prior to our termination of your access
to the Services will survive such termination.
4. Personal Use Only. The Services are owned by Compass and licensed to you for your personal, non-commercial
use only. Except as expressly provided in these Terms, you may not copy, distribute, publish, transmit, modify, transmit,
publicly display or perform, create derivative works of or otherwise exploit any part of the Services. You may not save
or archive a significant portion of the material appearing in or on the Services. All rights not expressly granted herein
are reserved by Compass.
5. Privacy. The privacy and security of your information is important to Compass. Our Privacy Policy is incorporated
into these Terms and also governs your use of the Services. To the extent there is a conflict between the terms of
the Privacy Policy and these Terms, these Terms govern. The Privacy Policy describes the data that we gather about
or from users of the Services and how we process, use and share that data. By using the Services, you consent to all
actions that we take with respect to your data consistent with our Privacy Policy.
6. Responsible Use of the Services. You may use the Services for lawful purposes and in accordance with these
Terms. You may not use the Services: for any purpose that is unlawful or prohibited by these Terms; to cause harm
or damage to any person or entity; interfere with the proper operation of the Services; or to upload, post or transmit
any material that violates any law, infringes on the rights of any third party or contains defamatory, libelous, abusive,
obscene or otherwise objectionable material (as determined by Compass in its sole discretion).
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS COMPASS AND ITS PARENTS, AFFILIATES, OFFICERS,
DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, BUSINESS ASSOCIATES, AND SUPPLIERS FROM AND AGAINST ANY
ACTUAL OR THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS (INCLUDING, WITHOUT
LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE
OF ANY SERVICES IN ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE APPLICABLE LAW OR THESE TERMS.
7. Provision of the Services. We are constantly improving the Services to provide the best possible experience
for you and other users. You acknowledge and agree that the Services, or certain features of the Services, may change
from time to time without notice to you. Any new feature that augments, enhances or modifies the current Services
is subject to these Terms. You acknowledge and agree that we may decline to provide access to the Services or stop
(permanently or temporarily) providing the Services (or any feature, program or content within the Services) to you or
other users at our sole discretion, without notice or liability to you. You may stop using any part of the Services at any
time. You do not need to specifically inform us when you stop using the Services. You acknowledge and agree that if
we disable access to your account, you may be prevented from accessing the Services, your account details, or any
files or other content which are contained in your account.
If you use a mobile device to access the Services, the following additional terms and conditions (“Mobile Terms”) also
apply: You agree that you are solely responsible for all message and data charges that apply to use of your mobile
device to access the Services. All such charges are billed by and payable to your mobile service provider. Please contact
your participating mobile service provider for pricing plans, participation status and details; You understand that
wireless service may not be available in all areas at all times and may be affected by product, software, coverage or
service changes made by your service provider or otherwise; Additional terms and conditions may apply to your use
of our mobile applications based on the type of mobile device that you use; When you opted in to participate in one of
our text message programs, you provided your advance consent to receive text messages from an automated
system. Your consent was not and is not required as a condition of purchasing any property, goods, or services from
us. If you wish to withdraw your consent and unsubscribe, please text STOP to the appropriate shortcode; Message
frequency depends on the program.
YOUR ACCESS TO AND USE OF THE SERVICES VIA YOUR MOBILE DEVICE CONFIRMS YOUR AGREEMENT TO THE
MOBILE TERMS, AS WELL AS THE REST OF THESE TERMS.
8. Service-Specific Terms and Conditions. To receive emails with the latest news and offers, you may enroll
in various Compass programming (“Program”). The term “Member” as used in these Terms means an individual user
of the Services who creates a Compass customer profile (“Profile”) by providing his/her name, password, valid email
address, zip code of his/her primary residence and date of birth. Groups, clubs or organizations cannot be Members.
When creating a Profile, you may choose not to receive Program emails but your email address and other contact
information may be retained indefinitely in our Program database for administrative purposes. If you choose not to
receive Program emails, you will not receive Program benefits, or special offers, if any. Members are responsible for
keeping their Profiles up-to-date to ensure they receive Program news, offers, and coupons.
To become a Member you must reside in and have a valid zip code in the 48 contiguous U.S. states or Washington
D.C. The Program is void outside the 48 contiguous U.S., states and Washington D.C. and where otherwise prohibited,
restricted or taxed. We are not responsible for any Program news, promotions, notices, or other offers sent to an
incorrect or incomplete email aCompassress if your email aCompassress is not up-to-date in your Profile at the time of
mailing or offering. We are not responsible for any lost, late, misdirected, damaged, postage-due or illegible mailings
or other communications. We reserve the right to correct and not honor errors made in our communications with you.
From time to time, Compass may make special offers available to Members. These offers may be communicated using
various means including electronic communication, email, SMS text messages or direct mail. These special offers may
be subject to specific terms, restrictions and conditions. Creating a Profile does not guarantee receipt of Program news
and offers or the availability to you of any promotional offer. The Program or any component of it is subject to change
or termination without notice. Continued participation in the Program constitutes acceptance of its then-current terms
and conditions.
8.1 Compass Mobile Application. If you choose to download the Compass’ Mobile Application
(“Mobile App”), you must accept our End-User License Agreement, which will govern your use of the Mobile App in
addition to these Terms. From time to time, the Mobile App may make special offers available (“App Offers”). App
Offers may be based on your particular location, use, or purchasing history using the Mobile App. App Offers also may
be subject to additional terms and conditions as described in the App Offer. These App Offers are integrated features
of the Mobile App. If any App Offer is identified as a “Location-based Offer”, the Location-based Offer will only appear
as such and only if your mobile device’s GPS/location settings are enabled and you are in a location where the Locationbased
Offer is valid. If you do not wish to receive App Offers, or other communications, you must delete the Mobile
App from your mobile device(s).
9. Compass Fuel Cards.
9.1 Terms. The following terms and conditions below govern use of a Compass Fuel Card (“Fuel
Card(s)”). Fuel Cards are good only toward purchase of fuel at participating US locations. The purchase and/or reload
of a Compass Fuel Card with another Compass Fuel Card is prohibited. Card value may not be redeemed for cash,
check or credit, unless required by law. Use of card constitutes acceptance of these terms. We are not responsible for
lost or stolen cards. Replacement card for lost or stolen registered cards issued for remaining balance reflected in our
records at time reported lost or stolen. This card may not be resold by any unauthorized vendors. Unauthorized resale
or attempted resale is grounds for cancellation. Cards obtained through unauthorized channels will be void. Card issued
by Compass Payment Systems. Call (630) 848-9584 or login to: www.cps.compasspaymentservices.com to check the
balance on the card or for customer service (please have card number ready).
10. Compass’ Disclaimer of Warranty and Limitation of Liability. To the fullest extent allowed by applicable
law, Compass is not liable for any direct, indirect, special, incidental, consequential, punitive or other damages arising
from your use of, or inability to use, any of the Services or any materials available in any Compass Online Service.
Except as expressly otherwise stated, Compass does not make any warranty, express or implied, as to accuracy,
reliability or availability of any of the Services. Without limiting the generality of the preceding sentence, Compass
specifically disclaims, to the fullest extent allowed by applicable law, all implied warranties of merchantability and
fitness for purpose, and all warranties of title and non-infringement of third party rights, with respect to all of its online
services and all materials accessible through the Services.
Compass does not guarantee that the functions contained in any of the Services will be secure, uninterrupted or errorfree,
that each the Services will be free of viruses or other harmful components, or that defects will be corrected even
if Compass is aware of them.
IN NO EVENT WILL COMPASS AND ITS PARENT'S OR AFFILIATES' TOTAL LIABILITY TO YOU FOR DAMAGES, LOSSES
AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR
OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES OR $100, WHICHEVER
IS LESS. YOU AGREE TO BRING ANY AND ALL ACTIONS WITHIN ONE (1) YEAR FROM THE DATE OF THE ACCRUAL
OF THE CAUSE OF ACTION AND THAT ACTIONS BROUGHT AFTER THIS DATE WILL BE BARRED.
Nothing in these
Terms will exclude or limit Compass' liability for death or personal injury caused by our negligence.
11. Copyright and Trademark. Unless otherwise noted, all materials published on any Compass Online Service
are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned by Compass and/or
its subsidiaries and affiliates or by other parties that have licensed their material to Compass. Compass’ marks displayed
in the Services represent some of the proprietary rights currently owned or controlled by Compass in the United States
and/or in other countries and are not intended to be a comprehensive compilation of all Compass’ worldwide proprietary
ownership rights. You may not remove or alter any copyright, trademark or other proprietary right notice in the
Services. All rights not expressly granted are reserved.
12. Digital Millennium Copyright Act (“DMCA”) Policy. This DMCA statement constitutes part of the legal
terms and conditions governing all users of the Services. In compliance with the DMCA (Title 17, United States Code),
Compass will respond to proper notifications of claimed copyright infringement with respect to material posted by
users, and will take appropriate action including removing and disabling access to the allegedly infringing
material. Compass also reserves the right to remove and disable access to any user-posted material which, in Compass'
sole judgment, may be infringing or violating another's intellectual property right, whether or not Compass has been
notified by the rights holder.
12.1. Repeat Infringer Policy. In accordance with the DMCA and other applicable law, Compass has
adopted a policy of terminating, in appropriate circumstances, the accounts of registered users who are determined by
Compass to be repeat infringers. Compass may also, in its sole discretion, suspend and/or terminate the account of
any registered user who infringes another's intellectual property right, whether or not there is repeat infringement.
12.2. Designated Agent. In compliance with the DMCA, the Designated Agent for Compass to receive
notifications of claimed infringement relating to any of the Services is: A. McDonald, Corporate Counsel.
By mail: Compass Holding, LLC, 15W580 N. Frontage Rd., Burr Ridge, IL 60527
By telephone: 708-462-5560 Ext. 8118
By email: legal@compassholding.net
12.3. Notice of Claimed Copyright Infringement. If you believe that your copyright has been
infringed or violated by any material posted on any of the Services, please notify our Designated Agent listed above in
writing and provide the following requisite information: a physical or electronic signature of a person authorized to act
on behalf of the owner of an exclusive right that is allegedly infringed; identification of the copyrighted work claimed
to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a
representative list of such works at that site; identification of the material that is claimed to be infringing or to be the
subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably
sufficient to permit the service provider to locate the material; information reasonably sufficient to permit the service
provider to contact the complaining party, such as an aCompassress, telephone number, and if available, an electronic
mail aCompassress at which the complaining party may be contacted; a statement that the complaining party has a
good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its
agent, or the law; and a statement that the information in the notification is accurate, and under penalty of perjury,
that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
12.4. Counter-Notification to Claimed Copyright Infringement. Under the DMCA, if a notice of
copyright infringement has been filed against material posted by you on any of the Services, you may make a counternotification
with our Designated Agent listed above, provided that such counter-notification must be in writing and
contain the following requisite information: your physical or electronic signature; identification of the material that has
been removed or to which access has been disabled and the location at which the material appeared before it was
removed or access to it was disabled; a statement by you under penalty of perjury that you have a good faith belief
that the material was removed or disabled as a result of mistake or misidentification; and your name, aCompassress,
and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial
district in which you are located (or in the State of Illinois, U.S.A., if you reside outside of the U.S.A.), and that you will
accept service of process from the person who filed the notice of copyright infringement or an agent of such person.
If Compass receives a valid counter-notification, it may reinstate the removed or disabled material in accordance with
the DMCA.
12.5. Liability for Misrepresentation under the DMCA. Please note that, pursuant to the DMCA,
any person who knowingly materially misrepresents that any material or activity is infringing, or that any material or
activity was removed or disabled by mistake or misidentification, will be liable for damages, including costs and
attorneys' fees, incurred by the alleged infringer, by any copyright owner or copyright owner's authorized licensee, or
by an online service provider, who is injured by such misrepresentation, as the result of the service provider relying
upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in
replacing the removed material or ceasing to disable access to it. Accordingly, if you are not sure whether certain
material or activity infringes your or another's copyright, please consult with a qualified attorney.
13. Links. Links provided within the Services will allow you to connect to other websites and services that are not
under Compass' control. We do not endorse and are not responsible for the content of such websites and/or services.
You access such websites and use such services at your own risk.
14. Errors and Inaccuracies. The Services may contain errors, inaccuracies or omissions related to product
descriptions, pricing, promotions, offers, availability and other information. If any information in the Services is
inaccurate, incomplete or out of date, we reserve the right to correct, change or update such information or to cancel
orders related to such information (including after you have submitted an order) without prior notice and issue a refund
for amounts paid. We cannot guarantee that your computer’s display of color or other product features is accurate. If
any product that you purchase is not satisfactory to you, your sole remedy is to return it (unused) for a refund.
15. Geographical Scope of the Services. Compass controls and operates the Services from within the United
States. Unless otherwise specified on any Services, the Services are intended to promote only those Compass services
and products that are sold by Compass in the United States; Compass makes no representation that the materials in
the Services or the products described thereby are appropriate or available for use in other locations. If you access the
Services from outside the United States, be advised the Services may contain references to products and services that
are not available or are prohibited in your country. All visitors to and users of the Services are responsible for compliance
with all local laws applicable to them with respect to the content and operation of the Services. This English-language
set of terms is Compass' official statement of its terms of use for all Services. If there is an inconsistency between
these English-language set of terms and its translation into another language, the English-language Terms set forth
herein shall prevail.
16. Dispute Resolution. YOU AND COMPASS AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT
OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A
CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO
MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
Any dispute between you and Compass and its agents, employees, officers, directors, principals, successors, assigns,
subsidiaries or affiliates (collectively for purposes of this section, “Compass”) arising from or relating to these Terms
and their interpretation or the breach, termination or validity thereof, the relationships which result from these Terms,
including disputes about the validity, scope or enforceability of this arbitration provision (collectively, "Covered
Disputes") will be settled by binding arbitration in Cook or DuPage County, State of Illinois as administered by the
American Arbitration Association (AAA) under its Commercial Arbitration Rules, in effect on the date thereof. Prior to
initiating any arbitration, the initiating party will give the other party at least 60-days’ advanced written notice of its
intent to file for arbitration. Compass will provide such notice by e-mail to your e-mail aCompassress on file with
Compass and you must provide such notice by e-mail to legal @compassholding.net with “Legal Dispute” appearing in
the subject line. During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions
any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate
arbitration. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. If, however,
you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation,
Compass will pay as much of the filing, administration and arbitrator fees as the arbitrator deems necessary to prevent
the arbitration from being cost-prohibitive for you, but under no circumstances more than fifty percent (50%). Within
sixty (60) days of the final judgment, and if the arbitrator determines the claim(s) you assert in the arbitration are
frivolous, you agree to reimburse Compass for all fees associated with the arbitration that Compass paid on your behalf,
which you otherwise would be obligated to pay under the AAA's rules.
The arbitrator will have the power to grant whatever relief would be available in court under law or in equity and any
award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any
court of competent jurisdiction. The arbitrator will not, however, have the power to award punitive or exemplary
damages, the right to which each party hereby waives, and the arbitrator will apply applicable law and the provisions
of these Terms and the failure to do so will be deemed an excess of arbitral authority and grounds for judicial review.
Compass and you agree that any Covered Dispute will be submitted to arbitration on an individual basis only. Neither
Compass nor you are entitled to arbitrate any Covered Dispute as a class, representative or private attorney action and
the arbitrator(s) will have no authority to proceed on a class, representative or private attorney general basis. If any
provision of the agreement to arbitrate in this section is found unenforceable, the unenforceable provision will be
severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or
private attorney general arbitration). Regardless of any statute or law to the contrary, notice on any claim arising from
or related to these Terms must be made within one (1) year after such claim arose or be forever barred. For purposes
of this section, these Terms and related transactions will be subject to and governed by the Federal Arbitration Act, 9
U.S.C. sec. 1-16 (FAA).
17. Taxes. You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or
withholding taxes) imposed on or in connection with these Terms or the Services by any authority.
18. Notice to California Residents. Under California Civil Code Section 1789.3, California residents are entitled
to the following specific consumer rights information: The provider of the Services is Compass Holding, LLC 15 W580
N. Frontage Road, Burr Ridge, Illinois 60527. To file a complaint regarding the Services or to receive further information
regarding use of the Services, send a letter to the above aCompassress or contact Compass via e-mail (with “California
Resident Request” as the Subject Line). You may also contact the Complaint Assistance Unit of the Division of Consumer
Services of the Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814,
or by telephone at 916.445.1254 or 800.952.5210.
19. General Provisions. No delay or failure on the part of Compass to enforce any part of these Terms will
constitute a waiver of any of Compass' rights under these Terms whether for past or future actions on the part of any
person. Neither the receipt of any funds by Compass nor the reliance of any person on Compass' actions will be deemed
to constitute a waiver of any part of these terms. Only a specific, written waiver signed by an authorized representative
of Compass will have any legal effect whatsoever. If any provision of these Terms is determined to be illegal, invalid
or unenforceable under present or future law, such provision will be deemed to be deleted without affecting the
enforceability of all remaining provisions. These Terms will inure to the benefit of and will be binding upon each party’s
successors and assigns. These Terms and the rights granted hereunder may be assigned by Compass but you may not
assign them without the prior express written consent of Compass. The headings and captions contained herein are
for convenience only.
Contact Compass: If you have questions regarding any of these Terms, you can email us at Legal
@compassholding.net, call us at 708462-5560, or write to us, in care of Compass Holding, LLC, Attn. Legal Dept.,
15W580 N. Frontage Road, Burr Ridge, Illinois 60527.
THIS PRIVACY POLICY APPLIES TO YOUR ACCESS AND USE OF THE COMPASS ONLINE SERVICES,
INCLUDING USE OF OUR WEBSITES, MOBILE APPLICATIONS, CUSTOMER PROGRAM, STORED FUEL
CARDS AND OTHER ONLINE PROGRAMS (“COMPASS ONLINE SERVICES”). BY DOWNLOADING OR
USING ANY OF THE COMPASS ONLINE SERVICES, YOU ARE AGREEING THAT YOU HAVE READ AND
AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DISAGREE WITH ANY PART OF THIS
PRIVACY POLICY, THEN PLEASE DO NOT USE ANY OF THE COMPASS ONLINE SERVICES.
We want you to enjoy every visit to any of the Compass company websites. Whether you are leaving us comment,
making a suggestion, or using our Mobile App, please understand that we do collect information about you and we
may share that information with third parties in certain circumstances, so please read the details about how we
use personal information that we collect about you when you use the Compass Online Services.
Compass controls and operates its business and the Compass Online Services from within the United States of
America. Our online privacy practices are governed by the laws of the United States and the State of Illinois, which
may differ from privacy laws in your state or home country. By submitting your personal information to us or our
agents, through the use of the Compass Online Services, you consent to the transfer of your personal information
to any country and its use and disclosure in accordance with applicable U.S. Federal and State laws and with this
PRIVACY POLICY
We may change our Privacy Policy, so please check this page from time to time, as your continued use of the
Compass Online Services, after we publish our changes, indicates your acceptance of any changed terms.
1. Kinds of Information Compass Collects.
Regardless of whether you access Compass Online
Services from your home computer or on your smart phone or tablet, Compass and its agents may collect some
information that identifies you or relates to you as an individual (“Personal Information”), such as your: name;
mailing address; telephone number; e-mail address; username and password (for account administration); device
ID, including IP address; geolocation (if using a mobile application and you consent to providing it); financial
account information and other payment information (that you submit to us for order or payment processing); and
additional personal information necessary for the administration of certain promotional events.
Additionally, we may collect other types of data elements (“Other Information”) that do not reveal your identity
or that do not relate directly to you or any other individual, such as: browser and device information, including
operating system; demographic information and other information provided by you that we may combine with
other users of the Compass Online Services or use on its own; mobile application usage data; aggregated
information such as “click stream” information such as entry and exit points for the Compass Online Services
(including referring URLs or domains), certain Compass Online Services traffic statistics, page views, and
impressions; and information collected through cookies, pixel tags and other technologies described in more detail
later in this Privacy Policy.
In addition, when users request pages on the Compass Online Services, our servers automatically log the IP address
of the particular user. The IP address is a unique number assigned to your computer in order to identify it whenever
you are surfing the Web.
2. How We Use The Personal Information We Collect.
We may use Personal Information about you
for purposes described in this Privacy Policy or as otherwise disclosed to you through the Compass Online
Services. For example, we may use Personal Information to: process and manage your purchase and use of our
products and services; respond to your inquiries or requests, and to post your comments or statements on message
boards or in our online forums; create and deliver personalized promotions, including by combining your Personal
Information with Other Information, such as the amounts and types of purchases you make and benefits you
receive; communicate with you by mail, telephone, facsimile, e-mail, mobile alerts and SMS text messaging about
Compass or our sister brands, including about orders or purchases, your services, accounts, contests you entered
into, your requests for information, and to update you about changes to the Compass Online Services; communicate
with you, including by mail, telephone, facsimile, e-mail, mobile alerts and SMS text messaging, in connection with
our marketing efforts, such as when we send you offers and promotions that you can take advantage of through
the Compass Online Services. Further and for our business purposes, such as to perform data analysis, audits,
fraud monitoring and prevention, to enhance, improve or modify the Compass Online Services, to identify usage
trends, determine the effectiveness of our promotional campaigns and to operate and expand our business
activities; and assist in the assessment of your application for various Compass services.
We may send you “transactional or relationship” communications to you, such as notices to facilitate a transaction
you have conducted or messages that provide information about your existing account, using various electronic
communication, including email and mobile communications. You must opt-in to receive email and mobile
communications (other than “transactional or relationship” communications referenced above), including SMS text
messages from Compass. Any opt-in will be subject to this Privacy Policy and we'll only email you, send you mobile
alerts or SMS text messages if you opt-in to receive them from us. If, at any time, you decide you would rather
not receive these types of communications from Compass, you can opt-out by clicking the unsubscribe link at the
bottom of any Compass email.
3. How We May Disclose Personal Information We Collect.
Your privacy is very important to us. We
generally won’t disclose your Personal Information to anyone outside of Compass or our sister brands, except in
the following circumstances.
a. Service Providers.
We may disclose your Personal Information to third-party service providers
to provide us with services such as website hosting, professional services, including information technology services
and related infrastructure, customer service, e-mail delivery, auditing and other similar services.
b. Affiliates.
We may disclose personal Information to our affiliates (“Affiliates”) for the purposes
described in this Privacy Policy, including for marketing purposes, and to be consistent with our goal of providing
our consumers with the superior product and consumer experience that our customers have come to expect from
us around the globe. Affiliates are those companies that are under common control of our parent company
Compass Holding, LLC.
c. To Perform Services You Request.
We may disclose your Personal Information to third
parties in order to perform services you request or functions you initiate, such as when you post information and
materials on message boards and forums, including on our Facebook Page. When you post information in a public
forum it becomes public information. In addition, we may disclose your Personal Information in order to identify
you to anyone to whom you send communications through the Compass Online Services, including through our
gifting program.
d. Corporate Transactions or Events.
We may disclose your information to a third party in
connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition
of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar
proceedings.
e. Other Legal Reasons.
In addition, we may use or disclose your Personal Information as we
deem necessary or appropriate:
(1) under applicable law, including laws outside your country of residence;
(2) to
respond to requests from public and government authorities including public and government authorities outside
your country of residence;
(3) to comply with subpoenas and other legal processes;
(4) to pursue available remedies
or limit damages we may sustain;
(5) to protect our operations or those of any of our Affiliates;
(6) to protect the
rights, privacy, safety or property of Compass, our Affiliates, you and others; and
(7) to enforce our terms and
conditions.
4. How We May Use And Disclose Other Information We Collect.
Similarly, we generally use Other
Information for any purpose not prohibited by law. In particular, we may collect, compile, store, publish, promote,
report, sell, or otherwise disclose or use any and all Other Information, provided that such information does not
personally identify you. The Other Information that we collect generally will not personally identify you or be
correlated to you individually for external purposes. Where we combine Other Information with Personal
Information in a way that can identify you or be used to identify you personally, we will treat that information as
Personal Information, subject to the provisions of this Privacy Policy.
5. How To Manage Your Account Information.
You can visit the account section of the Compass Online
Services website to manage and correct any factual inaccuracies in the information we have on file about you.
6. How We Protect Your Personal Information.
Compass has implemented reasonable safeguards
designed to prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information
provided or collected through our Compass Online Services. With respect to payment card information and other
Personal Information collected through our Compass Online Services, we use Secure Socket Layer Technology or
SSL to encrypt or scramble that information during transmission. Unfortunately, no system or online transmission
of data can be guaranteed to be 100% secure and you should always take appropriate security measures to protect
your Personal Information, including ensuring that you have up-to-date antivirus software. If you believe that your
Compass account or any information you provided to us is no longer secure, please notify us immediately through
the Contact Us information provided below.
7. Our Policy on Cookies, Interest-Based Advertising and “Do Not Track”.
Cookies are small text
files placed in your computer browser directories to store your information about your use of the Compass Online
Services and your activities online (collectively, “Cookies”). A Cookie will typically contain the name of the domain
(internet location) from which the Cookie has come, the “lifetime” of the Cookie (i.e. when does it expire), and a
value, usually a randomly generated unique number. We use Cookies so that we can improve your online experience
– for example, by remembering you when you come back to visit us, and making the content you see more relevant
to you. Cookies also enable us to track online purchases made through the Compass Online Services. If you do
not wish to receive Cookies or wish to manage when you accept Cookies in general, you may set your browser to
reject Cookies or to alert you when a Cookie is placed on your computer. Although you are not required to accept
our Cookies, if you set your browser to reject Cookies, you may not be able to use all of the features and
functionality of the Compass Online Services. The Help feature on most browsers will tell you how to prevent your
browser from accepting new Cookies, how to have the browser notify you when you receive a new Cookie, or how
to disable Cookies altogether. If you block or otherwise reject our Cookies, you may lose some of the functionality
of our site. For example, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use
any products and services that require you to sign in. The Compass Online Services also use Cookies and other
technologies such as pixel tags, web beacons and clear GIF files (collectively, “Data Collection Technologies”) to
help manage our online advertising program. These Data Collection Technologies are provided by our ad
management partners and other third parties.
In addition, we may use these Data Collection Technologies to track the actions of users of the Compass Online
Services, to measure statistics of our marketing efforts, and to deliver advertisements on the Compass Online
Services that may be more relevant to individual consumers and that will improve the consumer experience on the
Compass Online Services. For example, if you give us your zip code and we thus know you live in an area where
a particular in-store promotion is going on, we may deliver to you an advertisement that is specific to that
promotion. If you want to “opt out” of receiving our emails, please email us at: unsubscribe@compassholding.net
and insert “Opt-Out” in the subject line. Please permit us thirty (30) days to remove your email address.
8. Social Networking And Third Party Sites.
When you link to the Compass Online Services through any
social networking or third party sites, applications or services, please remember that you are bound by the privacy
policy of the social network or third-party site, application or service, and we do not control and are not responsible
for the privacy practices of such sites. You should consult the privacy policy of such sites to determine the
information practices of those sites.
9. Children’s Online Privacy.
Compass recognizes the importance of protecting the privacy of
children. We will not knowingly collect any personally identifiable information from children under the age of
thirteen (13). When a user discloses personal information on the Compass Online Services, the user is representing
to us that he or she is at least thirteen (13) years of age. If a child under the age of thirteen (13) has provided us
with personally identifiable information through the Compass Online Services, we ask that a parent or guardian email
us at legal@compassholding.net, and we will delete the child’s information from our records.
10. International.
This English-language Privacy Policy is Compass’ official statement of its Compass Online
Services privacy practices. In case of any inconsistency between this English-language Privacy Policy and its
translation into another language, this English-language document prevails.
11. Contact Us
If you have any questions regarding our privacy practices, you can email us at legal@compassholding.net.
You
also can telephone us at (708) 462-5560, or you can write to us at Compass Customer Service, 15W580 N Frontage
Rd., Burr Ridge, IL 60527.